Survey data from pilot users should include all of the following except which?

Survey data from pilot users should include all of the following except which?

• A. What went wrong?
• B. Would you like to go back to the old system?
• C. What changed?
• D. What are suggestions for interface changes?

Answer: (B)

During pilot testing, the goal of survey data is to gather actionable feedback that helps refine the system before broader deployment. You want to capture issues users encounter, changes that are needed, and ideas to improve usability. What went wrong is essential because it identifies defects, errors, and barriers in real use that must be fixed or redesigned. Knowing what changed documents how the system is evolving in response to feedback and helps track whether issues have been addressed. Collecting suggestions for interface changes directly feeds usability improvements, guiding how the screens, layout, and interactions can be made more intuitive and efficient. The option that should not be included is a question about whether users would like to go back to the old system. This tends to reflect change-management or sentiment about switching rather than concrete, actionable feedback on the new system’s design and functionality. It doesn’t directly inform how to improve the pilot product, whereas the other questions generate information that guides concrete enhancements.

During pilot testing, the goal of survey data is to gather actionable feedback that helps refine the system before broader deployment. You want to capture issues users encounter, changes that are needed, and ideas to improve usability.

What went wrong is essential because it identifies defects, errors, and barriers in real use that must be fixed or redesigned. Knowing what changed documents how the system is evolving in response to feedback and helps track whether issues have been addressed. Collecting suggestions for interface changes directly feeds usability improvements, guiding how the screens, layout, and interactions can be made more intuitive and efficient.

The option that should not be included is a question about whether users would like to go back to the old system. This tends to reflect change-management or sentiment about switching rather than concrete, actionable feedback on the new system’s design and functionality. It doesn’t directly inform how to improve the pilot product, whereas the other questions generate information that guides concrete enhancements.